TERMS AND CONDITIONS OF BOOKING          Please read carefully.        Ver11.02.08

Any booking or enquiry made, presumes that you have read and agreed to the following terms and conditions which apply to all bookings unless varied in writing by this office. Bookings are not residential tenancies, and are not regulated under the Residential Tenancies Act 1989. They are holiday licences to occupy short term accommodation, and as such are exempt,  and regulated under Australian common law , and the terms below.   No GST is applicable on rentals of  private residential accommodation such as these apartments.

1. All bookings are quoted in AUS$ and are payable in cash, travel cheques, MASTERCARD, VISA or EFT bank transfers. Cheques are accepted only when paid 7 days in advance and cleared by the due (or arrival) date. No AMEX/DINERS

2. A cleared deposit of one weeks  rent or minimum $1000, together with written confirmation from us, is required to establish a booking. If the booking is canceled less than 14 days prior to arrival, the full deposit is forfeit (at our discretion). See note 5 below for cancellation terms.

3. Any alteration on the original booking, requires 14 days notice. Bookings may be extended only when there is no follow-on booking , cancellation or curtailment requires 14 days notice(note5 below). We guarantee that if a property is unacceptable due to misrepresentation, cleanliness, or another factor which clearly would prejudice normal occupation, immediately on arrival (without occupation ),a full refund will be made of all money paid, without any further liability. Any occupation of the property (overnight or longer), will constitute an establishment of the booking, and cancellation terms will apply. If a property becomes non-habitable for any reason beyond the tenants control, the agent, at his absolute discretion, may substitute other equivalent accommodation, or refund all monies in hand. Maximum liability in any and all cases,  is only to refund all monies and deposits held.

4. On arrival:- for bookings of under 28 nights, the full  balance is payable. For longer bookings, we require two weeks in hand (the notice period), and monthly in advance. Also on arrival a minimum $1000 deposit/or credit card authorisation is required as a security/cleaning deposit,  This may be increased  for some bookings/groups.  photo I.D. ( passport or driving license) of all tenants who will occupy. We do require the leader of the group to sign a holiday agreement on check-in.  
Corporate/Company bookings are also payable on or before arrival . Overdue invoices:- interest charged at 2% per month.

5. Cancellations Any pre-paid amount  is 75% refundable if a booking is  cancelled with 28days + notice. 50% refundable if cancelled between 14 & 28 days notice. Forfeit (no refunds) if cancelled with less than 14 days notice. This may be varied only at the agents absolute discretion .

6. In the case that any booked property is unavailable or uninhabitable for any reason, we will endeavour to substitute equivalent accommodation. If we cannot supply this, or the original or substitute accommodation is not suitable for any reason, a full refund of all moneys paid will be made. Our maximum liability in any case , is  only to a full refund of all moneys and deposits paid to date.

7.   No shows will forfeit their deposit and lose the right of occupation by 16.00hrs  on the day after the original confirmed arrival date unless they have contacted the office to make alternative arrangements.

8. There is a maximum occupation on your confirmation.  If there are extra persons occupying the accommodation without  written consent from the office, your booking may be immediately cancelled, and you are liable to forfeit all deposits and payments  up to the 14 days notice period.

9. If  any unsuitable or rowdy behavior in the accommodation, or public and common  areas, causes damage or  disturbances to other residents, you may be given immediate notice to quit,  forfeiting all  deposits and payments up to the 14 days notice period, plus the full costs of repair and/or replacement of all such damage and repair.

10. We accept normal wear and tear on the accommodation, if however, there are damages due to, but not limited to, (or excess cleaning required), cigarette burns and marks, damage and stains to soft furnishings, broken crockery and glass, damage due to careless  or  mis-use of any equipment, or fittings,  forced entry by tenants,  etc..  we reserve the right to deduct the costs of these from any deposits held, and to receive, from the client, further damages should this be necessary.

11. We are not responsible for lost keys or lockouts. It is the tenants responsibility to arrange and pay for a licensed locksmith to gain entry to the accommodation if keys have been lost. If you do not use ESS Locksmiths of Randwick, you will also be charged at cost for replacement of the lock + 6 keys to our original specification. We are available during normal office hours, and may be, but do not guarantee,  availability at any other time to replace lost keys. If security keys are not returned, we will deduct the full cost of  new keys and lock barrel replacement, from deposits held. The units are individually managed, we do NOT have a reception in each block, contact is through our office during normal business hours. If any window is broken to gain access, you will be charged for the window at replacement cost.

12. We do not insure guests personal belongings, also our own losses due to guests leaving open windows, doors etc which is not covered by our insurance policies, may be recovered from the guest responsible.

13. No pets of any kind are allowed in the accommodation.

14. We ask that tenants leave the units in good clean condition, and that they replace any furniture or beds which they may have moved. We also ask that you clear out the rubbish to the local bins, and that dishes and plates are washed or left in the dishwasher prior to departure. Failure to leave the units in clean and tidy condition will result in extra cleaning fees being levied.

15. Parking is strictly  limited to the space/s provided with the accommodation NO PARKING in any other spaces.

16. Guests are responsible for taking their own bagged waste to the proper receptacle in the block.

Pleae Note that we no longer supply telephone lines in the units as at March 1st 2008. We do have prepaid mobiles for your use if required..please book these in advance and you will be advised of the costs.

17. Check in from  14.00 hrs ( 2.00 pm)         Check out before  10.00 hrs  ( 10.00am) DATES ARE NOT INCLUSIVE -  CHECK OUT IS AT 10.00 am ON THE FINAL DATE ON YOUR CONFIRMATION SHEET . LATE CHECKOUT FEE  is $50 PER HOUR. These times may be varied only in writing by the office, verbal confirmation is not sufficient. Please note that if you book for the 1-15th June (ie 14 nights) you depart 10.00am on the 15th.If you wish to check in early, we may request that you book from the previous day. Please check with us if this is required.